Archives

Opus Group Wins Prince George’s County, Md. Task Order For ERP Data Preparation

Opus Group, LLC (Opus Group) has been awarded a task order with Prince George’s County, Md. to perform comprehensive ERP data preparation activities. The task order was awarded under the company’s Computer and Technology Services (CATS) blanket purchase agreement contract with the county. Working in conjunction with the County’s Office of Information Technology (OIT), Opus […]

Opus Group, LLC Opens Doors to New Headquarters in McLean

Opus Group, LLC (Opus Group) announced today that it has officially opened the doors to its new headquarters office in McLean, Virginia. Located on the recognized Greensboro Drive in Tysons Corner, the move is a milestone that underscores the growth of the 8(a) certified small business. Founded in 2006, Opus Group has grown steadily despite […]

Opus Group, LLC Exhibits Award-Winning Cloud and Mobile Solutions

Opus Group, LLC (Opus Group) is exhibiting its latest cloud and mobile solutions for businesses and public-sector organizations at Oracle Open World 2012, Oracle’s annual conference for business partners, IT managers, and end users. Opus Group invites attendees to stop by its booth (Moscone West, booth #3640) to learn how leveraging its solutions for CRM, […]

MC311 Earns Montgomery County Designation of Citizen-Engaged Community

The Public Technology Institute (PTI) named Montgomery County a “citizen-engaged community” for 2012-2014. The county earned the designation thanks to its MC311 constituent contact center that was implemented by Opus Group, LLC. PTI evaluated the MC311 system based on three key areas for multi-channel contact centers that include: 1) Citizen Participation Processes, 2) Integrated Communication […]

Opus Group, LLC at Oracle Open World 2012, Sep 30 – Oct 4 in San Francisco

Opus Group, LLC (Opus Group) will join over 40,000 business leaders, CIOs, senior IT professionals and other leading players in the tech world who will descend on San Francisco on September 30 – October 4 for Oracle Open World 2012, the world’s largest conference for Oracle customers, partners and engineers. Opus Group will be there […]

Prince George’s County, Maryland Awards Opus Group, LLC and Team Opus with CATS contract.

Prince George’s County, Maryland awarded Opus Group, LLC and Team Opus the Computer and Technology Services (CATS) blank purchase agreement contract. Team Opus is made up of Opus Group, LLC, iGate Technologies, Braxton and Grant Technologies, Inc, Future Technology Solutions & Security (FTSS), and CACI.

Opus Group, LLC presents “Technology Trends and Best Practices in SaaS Call Center Deployment” with AT&T and Oracle

Opus Group, along with partners AT&T and Oracle presented “Technology Trends and Best Practices in SaaS Call Center Deployment” to the 311 Synergy Group at CS Week on May 1, 2012. The 311 Synergy Group provides a professional, unbiased environment for in-depth and on-going discussion of current issues and common interests among current and prospective […]

Opus Group, LLC receives Oracle’s 2011 Titan Award Honorable Mention

Opus Group, LLC receives Oracle’s 2011 Titan Award Honorable Mention in the Public Sector Category for program management and delivery of Montgomery County, Maryland’s 311 Contact Center solution-MC311.

MC311 Earns Montgomery County Recognition for Citizen Engagement

The National Association of Counties (NACo) recognized Montgomery County, Maryland for citizen engagement thanks to its MC311 solution—implemented by Opus Group, LLC—which centralizes call-taking and customer service functions and enabled the county to streamline resource allocation. Read the full article: Counties honored for Web 2.0 innovations

Oracle CRM Blog Features Interview with Opus Group, LLC on Success of MC311

Oracle’s Customer Experience Blog features an interview with Opus Group discussing the MC311 constituent contact center and its success. Read the blog post and watch the interview: Montgomery County 311 Wins Gartner Award for Customer Analytics