Opus Group, LLC (Opus Group) will exhibit its next-generation Cloud computing solutions at Oracle OpenWorld from September 28-October 2, 2014 in San Francisco. This marks Opus Group’s fourth year joining thousands of top tech innovators at the annual conference.

Opus Group invites all attendees to visit its booth (#3556 Moscone West) to view a demonstration of the company’s new Opus 311 Constituent Contact Center solution, developed on the Oracle Service Cloud. The Opus 311 solution embodies business processes and best practices for government service delivery in a rapid-deployment, Cloud-based offering to municipalities seeking to better serve their residents and optimize resources.

For more information or to register for Oracle OpenWorld 2014, visit: http://www.oracle.com/openworld.

Opus Group first attended Oracle OpenWorld in 2011 where it was presented with an Oracle Titan Award honorable mention in recognition of its highly successful delivery of the Oracle-software-based MC311 Constituent Contact Center solution for Montgomery County, Maryland.

Read the official press release.

Opus Group, LLC (Opus Group) announced today that it is an Emerald Sponsor of the 311 Synergy Group 2014 Spring meeting to be held May 4-6, 2014 at the Henry B. Gonzalez Convention Center in San Antonio, Texas.

As a regular contributor to 311 industry discussions, Opus Group actively supports the goal of the 2014 Spring meeting. The company will host an exhibit table at the conference (find us in Convention Center Room 214A) to provide beginning and experienced 311 industry leaders the opportunity to see proven strategies that municipalities have used to improve customer service delivery and achieve efficiencies within their 311 operations.

The Opus Group 311 Solution^SM is a robust CRM/business intelligence and analytics solution that delivers a 360-degree view of government operations by leveraging business process and technology best practices to overcome the challenges of CRM unique to public-sector organizations. The solution has received extensive industry recognition—including helping Montgomery County, Maryland earn a Gartner award for customer analytics—and was most recently deployed for the City of Atlanta, Georgia in March of 2014.

Read the official press release.

Opus Group, LLC (Opus Group) will exhibit its business solutions at Oracle OpenWorld from September 22-26, 2013 in San Francisco. This marks Opus Group’s third year joining thousands of top tech innovators at the annual conference to exhibit its award-winning CRM, business intelligence, and data warehouse solutions for the public sector.

Opus Group invites all attendees to visit its booth (#3540 Moscone West) to learn more about its solution offerings proven to help organizations become more efficient, accountable, and responsive to customer/constituent needs. The company’s client, the City of Atlanta, Georgia, will participate in the OpenWorld session entitled “Transforming Local Government to Meet Today’s IT Modernization Challenges” to discuss its new 311 solution currently being implemented by Opus Group.

For more information or to register for Oracle OpenWorld 2013, visit: http://www.oracle.com/openworld.

Opus Group first attended Oracle OpenWorld in 2011 where it was presented with an Oracle Titan Award honorable mention in recognition of its highly successful delivery of the Oracle-software-based MC311 Constituent Contact Center solution for Montgomery County, Maryland.

Read the official press release.

Opus Group LLC (Opus Group) will present 311 best practices at the 311 Synergy Group Spring Meeting for 2013. The presentation will highlight how municipalities can apply business process and technology best practices to overcome the challenges of CRM unique to public-sector organizations.

Opus Group will present to beginning and experienced 311 industry leaders on Tuesday, April 30.

Opus Group will also demonstrate its award-winning 311 solution at the Synergy Group meeting. The Opus Group 311 Solution^SM is a robust CRM/business intelligence solution that delivers a 360-degree view of government operations and has received extensive industry recognition.

Opus Group, LLC (Opus Group) will join over 40,000 business leaders, CIOs, senior IT professionals and other leading players in the tech world who will descend on San Francisco on September 30 – October 4 for Oracle Open World 2012, the world’s largest conference for Oracle customers, partners and engineers. Opus Group will be there to showcase its public sector solutions.

Visit Opus Group’s booth (Moscone West booth #3640) and learn how Opus Group can help your business increase efficiency.

For more information, or to register – CLICK HERE
Oracle Open World Schedule – CLICK HERE

Opus Group, along with partners AT&T and Oracle presented “Technology Trends and Best Practices in SaaS Call Center Deployment” to the 311 Synergy Group at CS Week on May 1, 2012.

The 311 Synergy Group provides a professional, unbiased environment for in-depth and on-going discussion of current issues and common interests among current and prospective 311 government call center professionals and technical support staff.

The presentation can be downloaded here.