news articles

ATL311 receives Digital Government Achievement Award

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The atl311.com portal developed and implemented by Opus Group LLC was named as a Digital Government Achievement Award 2015 Recipient within the “Drivin Digital Government Local Goverment” category. Recepients of this award were commended for “responsive and mobile-first design, open government, open data, improved transparency and integration with social media,”. The full list of Digital [...]

City of Atlanta Wins Digital Government Achievement Award for ATL311

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ATLANTA – The City of Atlanta announced today that ATL311, the city’s first non-emergency customer service center, received the 2015 Digital Government Achievement Award (DGAA). The national award recognizes city, county and state governments for outstanding portals and websites based on innovation, functionality, productivity and performance. “We are pleased and honored to receive this award [...]

Meet the fastest-growing private companies in America.

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The 2014 Inc. 5000 Opus Group ranks among the fastest-growing private companies in America. http://www.inc.com/profile/opus-group

MC311 Earns Montgomery County Designation of Citizen-Engaged Community

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The Public Technology Institute (PTI) named Montgomery County a “citizen-engaged community” for 2012-2014. The county earned the designation thanks to its MC311 constituent contact center that was implemented by Opus Group, LLC. PTI evaluated the MC311 system based on three key areas for multi-channel contact centers that include: 1) Citizen Participation Processes, 2) Integrated Communication [...]

MC311 Earns Montgomery County Recognition for Citizen Engagement

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The National Association of Counties (NACo) recognized Montgomery County, Maryland for citizen engagement thanks to its MC311 solution—implemented by Opus Group, LLC—which centralizes call-taking and customer service functions and enabled the county to streamline resource allocation. Read the full article: Counties honored for Web 2.0 innovations

Oracle CRM Blog Features Interview with Opus Group, LLC on Success of MC311

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Oracle’s Customer Experience Blog features an interview with Opus Group discussing the MC311 constituent contact center and its success. Read the blog post and watch the interview: Montgomery County 311 Wins Gartner Award for Customer Analytics

Montgomery County 311 Receives Public Technology Institute 2011 Award

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Montgomery County, Maryland was named a winner of the 2010-2011 Technology Solutions Awards sponsored by the Public Technology Institute (PTI). The MC311 constituent contact center, implemented by Opus Group, LLC, earned the county an award in the Telecommunications & Information Technology category for jurisdictions with populations greater than 750,000. Read PTI’s awards announcement here.

Montgomery County 311 receives Gartner Award for Customer Analytics

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Montgomery County received the 2011 Gartner & 1to1 CRM Excellence Silver Award for Customer Analytics, recognizing the success of its MC311 initiative. The Customer Analytics category recognizes the “use of analytics to optimize sales, marketing, and service processes and the use of insight to optimize each stage of the customer life cycle.” Read the award [...]