our solutions

Home  /  solutions  /  our solutions

Proven Technologies

Business solutions should not only be highly useful, they should be proven and reliable.  Opus Group LLC implements its solutions using the latest versions of  CRM and Business Intelligence COTS packages.

Customers can be assured that Opus Group LLC will make every effort to complete their projects on time and on budget.  Our ability to meet these important goals and targets comes directly from our deep experience with Oracle Siebel CRM, Oracle Service Cloud, Salesforce.com, and Business Intelligence applications.  Through our significant history with these platforms and our experiences with best practices in CRM delivery framework and methodologies, Opus Group LLC has developed repeatable, proven processes for CRM/BI strategy planning, project management, implementation, maintenance, and end-user training.

Citizen Service Center Solution

Built from its award winning Citizen Service Center solutions, Opus Group LLC offers an integrated solution for cities, counties, and municipalities to improve citizen services.

Opus Citizen Service Center Solution features include:

  • Service Request Management, Case Management and Fulfillment Workflow
  • Knowledge Base Management
  • Master Data Management for Local Properties
  • Geographic Information System (GIS) Integration
  • Enterprise Dashboards, Analytics, and Reporting with Data Warehouse
  • Call Center Computer Telephony Integration (CTI)
  • Proximity Grouping and Auto Routing
  • Citizen Self Service Web Portal and Mobile
  • Code Enforcement
  • Field Service Management

 

Opus 311 Citizen Service Center Solutions can be implemented on-premise or as a hosted solution, based on customer requirements.

Solution Offerings

Opus Group, LLC enhances organization’s capabilities by providing technology solutions in an expanding list of areas, including:

  • Salesforce.com
  • Tibco Solutions
  • Opus 311 Citizen Service Center Solution
  • Oracle Siebel CRM
  • Oracle Service Cloud (Rightnow)
  • Business Intelligence and Analytics
  • Web Service Development
  • AWS Cloud Hosting Services
  • Agile Development
  • DevOps
  • Microsoft Sharepoint
  • Custom Software Development

 

Contact us today and join the many companies and agencies that regard Opus Group LLC as your trusted advisers.