Opus Group, LLC (Opus Group) announced today that Kellie Kim has joined the company as Vice President of Finance. A strategic hire, Kim will oversee the key areas of operations that directly impact company competitiveness.

“Kellie is a critical addition to our management team,” said Alex Guo, managing member of Opus Group. “With her experience guiding other companies through significant growth, she will be instrumental in driving company growth by increasing our competitiveness within the industry.”

Kim brings extensive professional experience in the areas of accounting and financial services with both private and public companies ranging from start-ups to the fortune 500. She most recently held the role of Chief Financial Officer (CFO) at Astrium Services Government, Inc., a leading operator of customized and secure end-to-end satellite communications services.

“I believe Opus Group has a unique value proposition for our customers,” said Kim. “I’m excited to join the company at this point in its journey and I look forward to contributing to its ambitious growth.”

Kim holds a degree from the Robert H. Smith School of Business at the University of Maryland and is a graduate of The Wharton School Aresty Institute of Executive Education Program at the University of Pennsylvania. She is a certified public accountant and holds the designation of Chartered Global Management Accountant (CGMA).

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Opus Group, LLC (Opus Group) announced today that it has been awarded the Risk Fraud Service (RFS) contract with the Department of Homeland Security’s US Citizenship and Immigration Services (DHS USCIS) to provide professional IT services in support of the Anti-Threat and Fraud System (ATFS) to help the government strengthen national security safeguards and combat fraud.

“We’re excited to support USCIS as it continues to leverage cutting-edge technology and software development methodologies to strengthen our national security,” said Alex Guo, managing member of Opus Group. “We’re honored to be a part of it.”

As the prime contractor, Opus Group will provide project management and Agile teams to perform requirements gathering, development, and test and evaluation activities to implement multiple ESB services critical to increasing the effectiveness of the ATFS. The company will also apply its knowledge of the USCIS technical environment and Agile methodology to help the agency manage the overall systems engineering lifecycle. The RFS contract is slated to span a 12-month period of performance.

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Opus Group, LLC (Opus Group), a management and technology consulting firm, has announced that its team, led by Metters, Inc., has been awarded the first of two option years under the Standard Lightweight Operations Programming Environment (SLOPE) Development Support Contract (DSC) with the Department of Homeland Security’s US Citizenship and Immigration Services (DHS USCIS).

“We appreciate the opportunity to continue to serve USCIS,” said Alex Guo, managing member of Opus Group. “This award underscores our team’s commitment to the critical mission of the agency.”

The award of the SLOPE contract option year will allow Opus Group, as part of the Metters team, to continue delivering business analysis, development, testing, and training services as part of multiple Agile teams developing applications that support the mission of USCIS to strengthen the security and integrity of the immigration system.

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Opus Group, LLC (Opus Group) announced today that it has won a contract to continue supporting Montgomery County’s enterprise CRM solution that supports the MC311 Constituent Contact Center.

This contract award will allow Opus Group to apply its deep CRM technical expertise to provide ongoing operations, maintenance, and enhancements to the award-winning MC311 solution originally designed and implemented by the company. Opus Group personnel will work side-by-side with County staff to maintain and optimize call center functionality, driving new standards for government responsiveness, transparency, and efficiency.

The MC311 solution, originally deployed by Opus Group in 2011, received extensive industry recognition, including the first Gartner award ever issued to a public-sector organization. MC311 continues to earn Montgomery County recognition for citizen engagement and performance measurement: most recently the county received a 2013 Achievement Award from the National Association of Counties (NACo), the designation of “Citizen-Engaged Community” for 2013-2015 from the Public Technology Institute (PTI), and a Certificate of Excellence from the ICMA Center for Performance Measurement™.

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Opus Group, LLC (Opus Group), a management and technology consulting provider of customer relationship management (CRM), Business Intelligence (BI) and Data Warehouse strategy, technology, and governance consulting services to federal and local government agencies, teamed with Metters, Inc. to win the Standard Lightweight Operations Programming Environment (SLOPE) Development Support Contract (DSC) with the Department of Homeland Security’s US Citizenship and Immigration Services (DHS USCIS).

“We have been serving USCIS since 2006 and we are excited to continue this relationship by working with our teaming partner, Metters, Inc. to provide Agile IT systems that address the most challenging issues surrounding immigration,” said Alex Guo, managing member of Opus Group.

As part of the Metters team, Opus Group will provide business analysis, development, testing, and training services based on the Agile development methodology to support USCIS’s mission to strengthen the security and integrity of the immigration system. Application development support will be provided to USCIS customers nationwide and at USCIS headquarters in Washington, DC.

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Opus Group, LLC (Opus Group) has been awarded a contract by the City of Atlanta, Georgia to implement the constituent relationship management (CRM) solution for the city’s ATL311 initiative. As the primary CRM consultant, Opus Group will define, configure, and implement the ATL311 solution based on Opus Group 311 best practices for CRM, service management, knowledge management, business intelligence, and analytical reporting.

“ATL311 is a significant initiative for the City of Atlanta as we strive to improve customer service and we are pleased to move to the next level of the initiative with Opus Group,” says Joann Butler, the 311 Project Officer for the City of Atlanta.

By leveraging Opus Group’s 311 best practices, the final ATL311 solution will:

• Significantly enhance service delivery and allow the city to capture constituent wants and needs and then analyze that information to the benefit of the public as a whole.
• Provide management and employees the tools, information systems, and data necessary to ensure timely and satisfactory disposition of constituents’ requests.
• Deliver the necessary information to enable city leaders to make proactive resource allocation and operational decisions.

The ATL311 project will span a 24-month period of performance. Opus Group will perform comprehensive strategy planning, full solution implementation, and ongoing system refinement, resulting in a solution that will achieve the city’s vision and strategy for ATL311. Opus Group will conduct and deliver a functional gap analysis, solution scope, and solution blueprint as part of a best practices approach that efficiently maps the city’s business requirements to the commercial-off-the-shelf (COTS) Oracle software modules, maximizing out-of-the-box functionality.  The solution will also highly leverage Oracle Managed Cloud Services, minimizing the city’s investments in IT infrastructure and platforms.

ATL311 will be similar to the enterprise, CRM-based 311 system Opus Group designed and implemented for Montgomery County, Maryland, known as MC311. The MC311 solution allowed the county to document $10.3M in savings during its first year of operation and received extensive industry recognition, including a Gartner award for customer analytics, recognition from the National Association of Counties (NACo), Oracle’s CRM Blog, and two recognitions from the Public Technology Institute (PTI)—a CRM Excellence Award and Citizen-Engaged Community designation. Opus Group also won an Oracle Titan Award for its application of best practices during the MC311 implementation.

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Opus Group, LLC (Opus Group) has been awarded a task order with Prince George’s County, Md. to perform comprehensive ERP data preparation activities. The task order was awarded under the company’s Computer and Technology Services (CATS) blanket purchase agreement contract with the county.

Working in conjunction with the County’s Office of Information Technology (OIT), Opus Group will leverage the vast experience of its teaming partner, iGATE, in business data extraction, analysis, and standardization to prepare key legacy system data for conversion to the county’s new ERP system. The Opus Group project team will employ a proven, three-stage data preparation methodology to identify, extract, collect, cleanse, and standardize data from multiple legacy systems in preparation for upload into the county’s new ERP environment. Preparation will be performed for data related to the County’s finance, budget, procurement/contracting, warehouse, and inventory functions.

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Opus Group, LLC (Opus Group) announced today that it has officially opened the doors to its new headquarters office in McLean, Virginia. Located on the recognized Greensboro Drive in Tysons Corner, the move is a milestone that underscores the growth of the 8(a) certified small business.

Founded in 2006, Opus Group has grown steadily despite challenging economic conditions thanks to the company’s expertise in customer relationship management (CRM) and business intelligence (BI) best practices and technologies and its status as a sought-after resource by federal, state, and local governments seeking to better understand how to serve constituents and empower employees. The opening of the new headquarters is an important step in the company’s growth.

Opus Group’s new office space is a company-branded, custom build out of more than a quarter of the third floor in the newly-renovated Tysons Metro Center I building located at 8251 Greensboro Drive, within walking distance of the soon-to-open Silver Line of the WMATA metro. The office boasts workspaces for more than 30 employees, full conference room facilities, a war room, and standard office amenities.