City of Atlanta Wins Digital Government Achievement Award for ATL311

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ATLANTA – The City of Atlanta announced today that ATL311, the city’s first non-emergency customer service center, received the 2015 Digital Government Achievement Award (DGAA). The national award recognizes city, county and state governments for outstanding portals and websites based on innovation, functionality, productivity and performance.

“We are pleased and honored to receive this award from the Center for Digital Government,” said Deputy Chief Operating Officer Kristin Wilson. “Since its launch nearly one year ago, ATL311 has enhanced and modernized the customer service experience for our residents and visitors, making the City of Atlanta more accountable, responsive and efficient.”

ATL311 was recognized for its achievement in “driving digital local government,” one of eight of categories identified by the Center for Digital Government. The DGAA is considered the most prestigious digital achievement award for state and local governments.

As a free service, ATL311 provides the public with quick, easy access to government services and information. The City of Atlanta is one of the first major cities to implement a cloud-based 3-1-1, customer relationship management system that can be scaled and shared with other cities. Residents are able to call or go online to submit and track service requests, keep up with information regarding city services and provide feedback to improve the website portal.