The atl311.com portal developed and implemented by Opus Group LLC was named as a Digital Government Achievement Award 2015 Recipient within the “Drivin Digital Government Local Goverment” category.
Recepients of this award were commended for “responsive and mobile-first design, open government, open data, improved transparency and integration with social media,”.
The full list of Digital Government Achievement Awards for 2015 can be found here.
ATLANTA – The City of Atlanta announced today that ATL311, the city’s first non-emergency customer service center, received the 2015 Digital Government Achievement Award (DGAA). The national award recognizes city, county and state governments for outstanding portals and websites based on innovation, functionality, productivity and performance.
“We are pleased and honored to receive this award from the Center for Digital Government,” said Deputy Chief Operating Officer Kristin Wilson. “Since its launch nearly one year ago, ATL311 has enhanced and modernized the customer service experience for our residents and visitors, making the City of Atlanta more accountable, responsive and efficient.”
ATL311 was recognized for its achievement in “driving digital local government,” one of eight of categories identified by the Center for Digital Government. The DGAA is considered the most prestigious digital achievement award for state and local governments.
As a free service, ATL311 provides the public with quick, easy access to government services and information. The City of Atlanta is one of the first major cities to implement a cloud-based 3-1-1, customer relationship management system that can be scaled and shared with other cities. Residents are able to call or go online to submit and track service requests, keep up with information regarding city services and provide feedback to improve the ATL311.com website portal.
Opus Group ranks among the fastest-growing private companies in America.
The Public Technology Institute (PTI) named Montgomery County a “citizen-engaged community” for 2012-2014. The county earned the designation thanks to its MC311 constituent contact center that was implemented by Opus Group, LLC. PTI evaluated the MC311 system based on three key areas for multi-channel contact centers that include: 1) Citizen Participation Processes, 2) Integrated Communication Channels, and 3) Technology Performance Reporting.
The National Association of Counties (NACo) recognized Montgomery County, Maryland for citizen engagement thanks to its MC311 solution—implemented by Opus Group, LLC—which centralizes call-taking and customer service functions and enabled the county to streamline resource allocation.
Read the full article: Counties honored for Web 2.0 innovations
Oracle’s Customer Experience Blog features an interview with Opus Group discussing the MC311 constituent contact center and its success.
Read the blog post and watch the interview: Montgomery County 311 Wins Gartner Award for Customer Analytics
Montgomery County, Maryland was named a winner of the 2010-2011 Technology Solutions Awards sponsored by the Public Technology Institute (PTI). The MC311 constituent contact center, implemented by Opus Group, LLC, earned the county an award in the Telecommunications & Information Technology category for jurisdictions with populations greater than 750,000.
Montgomery County received the 2011 Gartner & 1to1 CRM Excellence Silver Award for Customer Analytics, recognizing the success of its MC311 initiative. The Customer Analytics category recognizes the “use of analytics to optimize sales, marketing, and service processes and the use of insight to optimize each stage of the customer life cycle.”
