The Public Technology Institute (PTI) named Montgomery County a “citizen-engaged community” for 2012-2014. The county earned the designation thanks to its MC311 constituent contact center that was implemented by Opus Group, LLC. PTI evaluated the MC311 system based on three key areas for multi-channel contact centers that include: 1) Citizen Participation Processes, 2) Integrated Communication Channels, and 3) Technology Performance Reporting.
