Montgomery County 311 receives Gartner Award for Customer Analytics

YOpus news articles

Montgomery County received the 2011 Gartner & 1to1 CRM Excellence Silver Award for Customer Analytics, recognizing the success of its MC311 initiative. The Customer Analytics category recognizes the “use of analytics to optimize sales, marketing, and service processes and the use of insight to optimize each stage of the customer life cycle.”

Read the award write up here.