Opus Group, along with partners AT&T and Oracle presented “Technology Trends and Best Practices in SaaS Call Center Deployment” to the 311 Synergy Group at CS Week on May 1, 2012.
The 311 Synergy Group provides a professional, unbiased environment for in-depth and on-going discussion of current issues and common interests among current and prospective 311 government call center professionals and technical support staff.
The presentation can be downloaded here.
